Product Care and Cleaning Guide for VELCRO® Brand Products.
Protecting and caring for VELCRO® Brand products will help maintain their strength and gripping power and extend the life of the product. This is especially true for apparel closures that are left exposed for extended periods of time or that are subject to repeated machine washing and drying.
Cleaning VELCRO® Brand hook surfaces.
Over time, the hook surface can pick up lint and other debris that can affect its ability to grip the loop surface. Cleaning debris out of the hooks is similar to cleaning hairbrushes – and using a stiff brush or another piece of hook are the best methods. It can take some effort because the hooks in the tape are designed to grab. The optimal solution is prevention: the hook portion should be covered at all times, so it does not grab onto anything it should not – like a blanket or hair. Always engage the hook and loop before washing.
Velcro One Wrap® products will wear out with overuse. Attaching and removing belt mounted pouches from belts frequently will reduce effectiveness of the Velcro®. Performance and lifetime of pouches will be extended if pouches are mounted infrequently.
You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.